"Either I will find a way, or I will make one." Philip Sidney
Undergraduate and Graduate Associate Professor of Healthcare Management, continuing to develop the UG program and advise students. Teaching/Developing Healthcare Law and Regulatory Compliance, Healthcare Operations and Administration, Healthcare Informatics, Financial Management in Healthcare, Special Seminars in Healthcare, Organizational Behavior and Marketing Principles. Working on course mapping, course assessment for accreditation, practicum development, internship placement, and continued curriculum development. Spearheading the IACBE accreditation renewal process for 2021 and beyond as well as partnership development with HIMSS for program accreditation.
Establish strategic plans to ensure the smooth and efficient operation of a hospital, home health care facility, hospice services and palliative care, and acute care facility. Manage the profit and loss statements for the hospital’s business leading to increased compensation by 65%. Commanding Program Operations to accomplish the various business plans and assigned responsibilities for implementation. Healthcare multi-million-dollar sub-industry experience in pharmacy and Pharmacovigilance, behavioral, home health care systems and hospitals.
• Reduced 30-Day Readmission Rates by 98%.
Taught bachelor and graduate level adult learning courses educating in clinical medicine, healthcare administration and management with the highest level of consistent vision and reliability in a blended classroom. Courses taught included International Healthcare Management (TJC, EMTALA, JCAHO, JCI), Patient Safety and Quality Assurance, Healthcare Emergency Management, Health and Disease, Health and Medical Law (Healthcare BioMedical Ethics), Aging and the Silver Economy in Healthcare Economics, Healthcare Human Resources Management, Quality and Risk Management in Healthcare, Healthcare Program Development, Public Health and Social Determinants of Disease, an Introduction to Healthcare Management and Managed Care. Drove curriculum development, performed course mapping, and authored institutional textbooks & publications. Served as a Faculty advisor, coaching and providing strategic direction for 12 international students, and as a faculty chair of the International Student Association.
• Established an International Student Health Center, reducing absenteeism by 85% and increasing retention by 80%. Researched the available clinical options for international students to find that the choices were limited. Discovered that the school had a dedicated health center but only for the Korean students. Proposed, designed, established, and controlled the general manager and organizational management of the International Student Health Center on campus.
What an honor to be selected as a notable global physician for my work in Moshi, Tanzania working to establish a neonatal center at Majengo Health Center.
The time I spent helping the people in the shadows in Mt. Kilimanjaro is one of the most significant and satisfying the experiences of my life.
Established Quality Patient Care while managing responsibilities over the hospital. Ensured efficient services designed to meet the charting needs of patients, physicians, public, and nursing staff. Oversight of the neonatal ward, maternity ward, and internal medicine ward daily operations. Crafted workflow patient safety policies and JCI Compliance SOP by implementing safety committee protocols through quality leadership. Established and directed standard work of self-sustainable neonatal operation center by collaboratively negotiating strategic medical equipment supply chain vendor affiliate partnership contracts that sustainably accomplished 95% adherence to the clinic’s budget. Advanced community knowledge of social determinants of health caused by poor sanitation reducing community morbidity and mortality by 60% and 70% respectively through infection control.
• Established a training program that increased Tanzanian infant survival rates by 75% and decreased neonatal morbidity by 80%.
Taught bachelor-level courses in Introductory Healthcare Administration, Process Improvement and Operational Support, Product and Program Development, and Hospitals Medical Billing and Coding. Responsible for student retention and program delivery.
Recruitment and sourcing, engagement, on-boarding, training, support services, employee development, and continuing business operations development. Proactive management of a 75-person call-center team. Conducted key performance indicator data audits of client interaction using information technology data analysis.
• Introduced employee performance improvement plan reducing HIPAA violations by 90%.
Corporate operations and governance of the complete spectrum of 501(c)3 organization fundraising of over $3 million towards mission directives and facility management. Financial analysis management with analytics of monthly financial reporting on cost control. Human Resource Staff Development and Recruitment for 5 staffers and up-to 35 volunteers. Allocated operating budget resources through financial results.
• Welcome Packages helped over 300 families with acclimation into the patient and caregiver roles.
For the 12th year we are raising funds and awareness for Pediatric Cancer Research with St. Baldrick's
Looking for a great way to begin your year feeling good about helping??? Donate your time, head, or money to this incredible cause in memory of 9 y/o Paigé who lost her battle with leukemia, so no other family needs to suffer the greatest loss of all.
Go team Paigé’s Possé
Team Captain Steve Joyce
Honored parents: Cathy M Rehfus-Wilsek and Richard Wilsek